Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
We will make the refund as quickly as possible. However, we may withhold the refund until we have received the products or you have supplied evidence of having sent the products back, whichever is the earlier.
We will carry out such refund using the same means of payment as you used for the initial transaction. You will not incur any fees as a result of such reimbursement.
Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@thero.it and send your item to: Via Oslavia 1/2, 40133 – Bologna, Italy.
Shipping returns
To return your product, you should mail your product to: Via Oslavia 1/2, 40133 – Bologna, Italy.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at info@thero.it for questions related to refunds and returns.